Monday, March 29, 2010
Food and Beverage Management
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Food and Beverage Service
If you want to know some thing about Food and Beverage service please visit my blog http://www.f-bservice.blogspot.com.
Wednesday, February 25, 2009
Professional Attributes of a Waiter
Professional attributes are equally important as personal attributes. The reason is that the professional attributes directly influence the work of a waiter. Following are some of the professional attributes;
1. Good Conduct - all the waiting staff should be well mannered towards the guests and to the senior staff. They should be at the utmost professional behavior all the times. They should be calm and pleasant even at the stressful situations. Tact and honesty are the two important characters must for the waiting staff.
2. Salesmanship - since waiters are considered as the technical sales persons, they should know all the technicalities of the job. proper method of service, presentation and accompaniments and preparation methods of the food and beverages in the menu.
3. Good memory - A waiter with a good memory draws attention of the guests and the senior staff. Good memory helps to remember the favorite dishes or drinks of a particular guest, last time a particular guest come to the organization etc would definitely an added advantage to a waiter.
4. Job skill - it one of the most important skill that a waiter should possess. A highly skilled waiter surely will attract the attention of the people around.
5. Concentration - concentration will help a waiter to perform the job in a better way. Lack of concentration will lead to forgetting the orders, or time of the pick up of a dish, which will lead to guest dissatisfaction.
6. Responsibility - responsibility is another character that a waiter should have, because a waiter often deals with alcoholic beverages and also with lot of money. Irresponsibility may lead to pilferage and theft
1. Good Conduct - all the waiting staff should be well mannered towards the guests and to the senior staff. They should be at the utmost professional behavior all the times. They should be calm and pleasant even at the stressful situations. Tact and honesty are the two important characters must for the waiting staff.
2. Salesmanship - since waiters are considered as the technical sales persons, they should know all the technicalities of the job. proper method of service, presentation and accompaniments and preparation methods of the food and beverages in the menu.
3. Good memory - A waiter with a good memory draws attention of the guests and the senior staff. Good memory helps to remember the favorite dishes or drinks of a particular guest, last time a particular guest come to the organization etc would definitely an added advantage to a waiter.
4. Job skill - it one of the most important skill that a waiter should possess. A highly skilled waiter surely will attract the attention of the people around.
5. Concentration - concentration will help a waiter to perform the job in a better way. Lack of concentration will lead to forgetting the orders, or time of the pick up of a dish, which will lead to guest dissatisfaction.
6. Responsibility - responsibility is another character that a waiter should have, because a waiter often deals with alcoholic beverages and also with lot of money. Irresponsibility may lead to pilferage and theft
Tuesday, February 24, 2009
Personal Attributes of a waiter
Personal Attributes is related to the personal well being of a waiter, which includes two aspects.
1. Personal hygiene and
2. Personal appearance
Personal Hygiene
The personal hygiene is all about the being excellent in his/ her physical well being. The following points should be pondered for the personal hygiene.
1. The hair of the waiting staff should be trimmed very short, especially from the sides and back. That gives a clean look.
2. The skin of the waiting staff should be free of diseases such as acne, pimples etc. and also free of cuts, rashes etc. The skin should be smooth. The consultation of the skin specialist become mandatory if any abnormalities spoted on the skin.
3. The hands of the waiting staff should be given special care, because they are constantly under the scrutiny of guests. Nails should be well trimmed, and kept clean. There should not be dirt under the nails. Washing of hands is a must after using the toilets. Make sure that the waiter is keeping the hands free of dust and dirt, as he/ she handling the food. Dirty hands causes cross contamination.
4. Face of the waiter should be pleasant. Over make up should be avoided. Face hairs should be vaxed and removed. eye brows and eye lashes should be done properly for Waiteresses.
5. Teeth should be cleaned properly before the work starts. Mouth wash or mouth freshner may be used. Regular visit to the dentist is a good practice to keep the teeth healthy.
6. Body deodorant or anti perspirant should be used to avoid body odors. But a waiter should not use shart smelling body spray, which will take away the smell the the dishes that he/she serves.
Personal Appearance
Personal appearance is very important for a waiter, because he/she should be at his/her best during the duty time. The following points should be kept in mind for a good personal appearance.
1. The uniform should be well fit the body. It should not be sloppy. The uniform should be well pressed. All buttons should be put properly. Special attention should be given to hand cuffs and collers, which should be clean.
2. Minimum jewellery should be used by a waiter. The wrist watch should tight fitting and formal in nature. Finger rings should be one maximum per hand. Bangles, wrist bands etc should be avoided. because they would act as a barrier to the service performance.
3. No munching is allowed in front of the guests, or during service.
4. The posture of the waiting staff is very important. Always stand erect and stand on both legs. A little bend while service is advisable.
5. The Shoe should be polished and shining at all times. The shoes should be well fit to the legs. Use a proper fit socks while using shoes.
6. The name tags and other uniform accessories should be worn properly as per the management guidelines.
1. Personal hygiene and
2. Personal appearance
Personal Hygiene
The personal hygiene is all about the being excellent in his/ her physical well being. The following points should be pondered for the personal hygiene.
1. The hair of the waiting staff should be trimmed very short, especially from the sides and back. That gives a clean look.
2. The skin of the waiting staff should be free of diseases such as acne, pimples etc. and also free of cuts, rashes etc. The skin should be smooth. The consultation of the skin specialist become mandatory if any abnormalities spoted on the skin.
3. The hands of the waiting staff should be given special care, because they are constantly under the scrutiny of guests. Nails should be well trimmed, and kept clean. There should not be dirt under the nails. Washing of hands is a must after using the toilets. Make sure that the waiter is keeping the hands free of dust and dirt, as he/ she handling the food. Dirty hands causes cross contamination.
4. Face of the waiter should be pleasant. Over make up should be avoided. Face hairs should be vaxed and removed. eye brows and eye lashes should be done properly for Waiteresses.
5. Teeth should be cleaned properly before the work starts. Mouth wash or mouth freshner may be used. Regular visit to the dentist is a good practice to keep the teeth healthy.
6. Body deodorant or anti perspirant should be used to avoid body odors. But a waiter should not use shart smelling body spray, which will take away the smell the the dishes that he/she serves.
Personal Appearance
Personal appearance is very important for a waiter, because he/she should be at his/her best during the duty time. The following points should be kept in mind for a good personal appearance.
1. The uniform should be well fit the body. It should not be sloppy. The uniform should be well pressed. All buttons should be put properly. Special attention should be given to hand cuffs and collers, which should be clean.
2. Minimum jewellery should be used by a waiter. The wrist watch should tight fitting and formal in nature. Finger rings should be one maximum per hand. Bangles, wrist bands etc should be avoided. because they would act as a barrier to the service performance.
3. No munching is allowed in front of the guests, or during service.
4. The posture of the waiting staff is very important. Always stand erect and stand on both legs. A little bend while service is advisable.
5. The Shoe should be polished and shining at all times. The shoes should be well fit to the legs. Use a proper fit socks while using shoes.
6. The name tags and other uniform accessories should be worn properly as per the management guidelines.
Attributes of a waiter
The quality of food service organization depends upon the quality of the waiting staff working in that organization. The role of the waiting staff in making a guest's meal experience is really vital. Interior decoration, posh ambience can do nothing if the waiting staff is poorly performed. so that the skills that possess by a waiter is very important for the success of the food service establishments.
A waiter should possess two kinds of attributes. They are:
1. Personal Attributes and
2. Professional Attributes
A waiter should possess two kinds of attributes. They are:
1. Personal Attributes and
2. Professional Attributes
Who is a Waiter
A waiter is one who serves food and/or beverage in a food and beverage outlet. Other terminologies used for waiter steward or in French; commis-de-rang. A waiters' skill includes job skill, social skill, behavioral skill and communication skill. Other qualities that a waiter should have a pleasing personality, salesmanship, right attitude to serve.
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